Jonas Berggren

Head of Business Development Northern Europe in Transcom

Jonas is a CX expert with an extensive career in customer service and customer experience, both in-house and outsourcing. At Transcom, he is responsible for building and evolving relationships with companies in Northern Europe. 

He will talk about CX strategies that help affect positive business outcomes by integrating customer experience with emerging technologies. He will also address global outsourcing players' challenges and benefits in creating job opportunities in multiple locations.